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Tuesday, September 8, 2009

Greedy catch phrase

Whilst walking down the street in my London neighborhood, I stopped by the latest bus advertising from GuestInvest. Their latest catch phrase is "We make beds, you make money".

The concept of GuestInvest is for investors to have the opportunity to buy a luxury hotel room, staying there free of charge for up to 52 nights a year and receiving a rental income from its use during the rest of the time.

The Tallest hotel in the world is rising

The famous hotel brand Ritz Carlton is building the future tallest hotel in the world in Hong Kong as part of the ICC Tower. The hotel will have 300 rooms on 118 floors. If this project comes to completion (around 2010), it will breaks the record currently held by the Park Hyatt in Pudong, Shanghai that is due to pen in Autumn this year.

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Ritz Carlton Hong Kong Park Hyatt Shanghai

Travelodge gets stronger with its management team

Since the failure of a merger between the # 1 UK hotel brand Premier Inn (owned by Whitbread) and # 2 Travelodge (owned by Dubai International Capital), Travelodge has decided to reinforce their management team by appointing Guy Parsons as Managing Director UK and Paul Harvey as Managing Director - International and Development. Paul will overlook the expension of the brand internationally.

Guyparsons_2 Paul

Probably a wise move since Premier Inn already has put a foot in Middle East with their first hotel in Dubai.

W Hotels arrive in Europe - updated

One of the most revolutionary brands in the hotel industry, W Hotels (part of the American Starwood Hotels & Resorts group), has finally taken a step forward to develop their brand in the UK. London will see the first W hotel on Leicester Square in 2010. You can't be more central than that in the UK capital and I bet rates will be very high as well. The W Leicester Square hotel will be built on the former Swiss Centre building. Not sure if they will keep the famous Swiss bells that tourist gather to hear at 1200 every day. Starwood will also build another W hotel in Manchester by 2010 in the warehouse district on Princess Street.

Can't wait to try these out.

Fontainebleau hotel re-opened in Miami

Among other re-openings, The Fontainebleau Hotel in Miami, Florida must be one of the most anticipated hotel opening of this year. The celebration gathered numerous celebrities as shown on the video and $1B was spent for the renovation and celebration of this grand hotel.

I remember this hotel from my first visit in the US in the 80s where my parents took us in Florida for Winter holidays. This is probably where all my passion towards the hotel industry started. I was 14 years old at that time and I still remember how big that hotel was and also how delicious was the breakfast. I am sure it has all changed now, especially it is not managed by Hiton Hotels anymore.

Innovation in the hotel industry exists also in Paris - MamaShelter


MamaShelter is a new urban design hotel in the 20th district in Paris designed by Philip Starck and funded by the Trigano family (who created ClubMed) & Cyril Aouizerate, the philosopher of the house. This new hotel has created a lot of buzz around the designers and creators of new hotel concepts. Last year was the year where CitizenM won most of the innovation awards. 2009 could be a good year for Mama Shelter.

Their website is very well designed and has plenty of pictures, including pictures of each room type (remember my post last Friday). On the negative side, their booking engine just sucks. I don't find it easy to use and also hard to read with small characters.

Stein Hotels become Franklyn Hotels


The European small luxury hotel chain goes global and decides to rebrand their group Franklyn Hotels & Resorts. This new brand aims to appeal better to International consumers. The group has an expansion plan into Singapore, China, Indonesia and Thailand.

The KOP Group - a real estate investment company with $2.5B worth of assets around the world - has recently invested in Stein Management Company International and has consequently appointed Michael Sagild to the position of Chief Executive Officer.

Why Franklyn? The group PR agency explains:

"Following intensive research, the company’s name was subsequently developed with ‘Franklyn’ offering a polysyllabic moniker that positions itself alongside other world-class hotel brands such as Morgans, Aman, COMO and Starwood. Franklyn is a bi-syllabic name, consisting of a free morpheme, ‘Frank’, and a suffix, ‘lyn’, and enjoys a rich cultural heritage through its etymology. The historical resonance of the name itself alludes to the notion of classicism – with the classic and contemporary forming core brand values of the company - and it also conjures warm associations of American hospitality. The etymology of Franklyn derives from a broad range of positive concepts: it carries the meaning of a frank or seal, it also denotes sincerity, authenticity and honour. The Franklyn brand will act as a seal of approval, guaranteeing a level of quality and luxury, whether it be in a Franklyn Hotel, Resort, Restaurant or Spa."

12 hotels are part of the group like the Gran Hotel Son Net in Mallorca or The Cadogan in London.

Expensive hotels are still opening in London



In contrast of the closing of a boutique hotel in Manchester, London sees later next month the opening of a new small 30 rooms chic hotel in the heart of Soho. The Sanctum Soho Hotel also provides private cinema, open air spa on the roof garden, a restaurant and a private bar open to residents only.

The hotel has been built with an investment of around £10M with the supervision of the designer Lesley Purcell of Can Do interior design company. This is the second hotel of the Concept Venues Group created by the chef Garry Hollihead and Mark Fuller who owns the Embassy members club in London.

About the hotel, it plays a subtle mix between sobriety and silver shiny theme. Different rooms types are available from Crash Pads (small 13sqm room), Superior Double (25sqm), Deluxe Double (32sqm) and 3 types of suites.

The hotel has already worked out their distribution partner. They decided to choose the growing Design Hotels representation company that fits well with the hotel standards.

Their website is not the best I have seen for hotels like these. It lacks of innovation and doesn't invite enough to discover the hotel. Besides some kind of diaporama on the homepage, you don't have much information about the hotel. In terms of visuals, it lacks pictures on some room types like the Crash Pad (for visitors who has a limited budget).

The booking engine is powered by Synxis (another company getting bigger and bigger every year) and announced rates starting at £175 for a Crash Pad or £210 for a Superior Double room for a Friday night stay in June 09.

The questions is if London needs another boutique hotel. Can it survives the crisis we are living in today? Do you really want to stay in Soho on your visit in London? The hotel needs some bells and whistles for sure to compete with 1,400 hotels in the capital. Also not very far from the hotel, you already have The Soho Hotel that is the 2nd most rated hotel according to TripAdvisor. Good luck to them.

To become the "world most inclined tower"

Capital Gate in Abu Dhabi, which is set to enter the Guinness Book of Records as the ‘world’s most inclined tower.’ will lean 4 times as far as Leaning Tower of Pisa.

Abu Dhabi Capital Gate will accommodate the 5-star ‘Hyatt at Capital Centre’ hotel and will provide the most exclusive office space in . The tower forms a major part of the Capital Centre development, a $2.2 billion business and residential micro city being constructed around the thriving Abu Dhabi National Exhibition Centre.

The new 200 room, 5 star hotel to be operated by Hyatt International will open in late 2009 and will be the first Hyatt operated hotel in the UAE capital. In recognition of its significance and its stature, Hyatt International has named the hotel 'Hyatt at Capital Centre'. It will be one of the most exclusive business hotels in the world.

Capital Gate leans westward an astonishing 18 degrees; by comparison the Leaning Tower of Pisa leans less than 4 degrees. Because of its unique posture, the tower is being constructed on top of an incredibly dense mesh of reinforced steel. The dense mesh sits above an intensive distribution of 490 piles which have been drilled 30 meters underground to accommodate the gravitational, wind and seismic pressures caused by the lean of the building. Its graceful, asymmetric diagonal structure, known as a ‘diagrid’, supports the tilting external load of the building and we believe that this is the first building in the world to use a pre-cambered core. Other diagrid buildings include the in NYC and the “Gherkin” in London.

Besides being believed to be the 'world's most inclined' building, Capital Gate also features 728 unique custom-made diamond-shaped glazing panels. Due to the structure's curving shape, each pane of glass is different and each will be fitted at a slightly different angle.

Analysis on the promo film "Freddy Frees Friday" from Radisson Hotels

Radisson Hotels part of the Rezidor Group and Carlson Hotels are going through a major facelift recently. Not only on the management front (Hubert Joly became CEO of Carlson Hotels, Jacques Dubois is now COO of Rezidor ...) but also on the online experience (their website has changed a lot last time I checked).

What is more inventive is this short film that was published on different video sharing sites in early June announcing the fantastic promotional campaign "Friday is Freeday". That's right you can stay for free on Friday in Radisson Hotels this summer if you stay Saturday or Thursday as well.

To promote this campaign, a 7'30 film has been created called "Freddy Frees Friday". A microsite has also been launched for the occasion.

The question is does this activity has been successful in terms of visibility and viewership.

Did Radisson make some return of investment with the production of the movies vs. awareness of the promo campaign?

Clearly, Radisson has been advised to distribute the video everywhere. The film and the "behind the scenes" video are available on YouTube, Dailymotion, Vimeo, Viddler and Metacafe (maybe more).

If you cumulate the number of impressions - meaning each time a visitor clicks on the video, not necessarily views the whole movie - the film has received 2,900 impressions within 2 months.

Dailymotion ==> 10 views

YouTube ==> 568 views

Vimeo ==> 2323 views

Viddler ==> 1 view

Metacafe ==> 2 views

Clearly 2 distribution channels are better than others. I am even surprised to see Vimeo clearly a big winner for the promo video. But as a whole, I believe these results are disappointing for the Radisson marketing team. When you are such an International brand, you would expect much more viewership, especially with such a professional film.

So what did the marketing team miss? Any ideas? (I will try to get Radisson giving their analysis on the comment box)

In the meantime please vote.

Holiday Inn Mayfair needs some serious renovation


I was having a drink last Friday with a friend of mine at the Holiday Inn Mayfair after failing to find a quiet corner at the bar of the Radisson The Mayfair.

I was really shocked to see how tired this hotel is from the reception, the elevators, the toilets. And then the bar which smells like an old ashtray with really really tired furniture and fabrics all around. I just can't believe why such a reputable brand like Holiday Inn allows this kind of hotel to be associated with their brand. Some websites classify the hotel as 4 stars. Just by looking at the reception and the bar, it doesn't deserve more than a 2 stars. I was glad to see that TripAdvisor reviews seem to be in line with my findings.

The only goood thing about this hotel is the location. But in London West End, could it be enough to attract customers with so many hotels in the area? I mean this hotel still charges around £180 per night (I have checked the best price you could get for a Saturday night in September).

I hope with the massive re-branding campaign Holiday Inn is conducting, they will also remove this kind of hotels out of their directory unless they decide to do some major renovation.

Been there #15...

Yauatcha
15 Broadwick Street, London, W1F 0DL

I have tried Yauatcha on Tuesday for the 3rd time since the opening. Yauatcha is the sister restaurant of the overtyped and expensive restaurant Hakkassan. The owner of both restaurants is also the master creator of Wagamama restaurant chain.I was able to get a table booked for 4 people the same day for the evening. I wasn’t excited by the friendliness of the staff. I think the restaurant is so popular and trendy that the reception staff doesn’t really care about giving the extra smile to you but the people who were serving our food were friendly and helpful.

Overall, the food is still very very good. And this is why you are coming back to this restaurant. We had some seabass and prawns steamed dim sums, followed by some excellent Mongolian lamb (looks similar to the crispy duck but with lamb) and also some Singapore noodles. The service is quick and efficient. But it’d better be because when you have the table at 8.15pm, you are told to leave by 10pm for the next reservation. Having said that, at 10.30pm, we were still at the table with our drinks with no pressure from the staff to get us out from the restaurant.

The bill came out to £32 each with 6 beers and 3 glasses of Chardonnay. Strangely enough, they serve the wine in some canteen type glasses, which was quite odd for me being a Frenchman. I will come back again for sure for the excellent food they serve there. I didn’t have enough space in my stomach to try the desserts exhibited on the ground floor. Next time maybe…

Been there #16

The Only Running Footman
5 Charles Street, London, W1J 5DE

I have tried a pub / restaurant in Mayfair on Friday. The place is quite famous: it is called "The Only Running Footman, part of the Meredith Group. The restaurant room is on the 1st floor so you could enjoy a bit of quietness and privacy away from the crowd of the pub on the ground floor.

We have eaten some good quality food there. I had for a starter snails "Neathercleave farm snails, laver-bread and duck fat toast" which was delicious and quite surprising for an English pub. I have always thought English couldn't stand snails and frogs. I was wrong then.

To start off with, I had some weird cocktail of Martini Bianco, Vodka with Olive jus which was absolutely awful. Don't know why I have followed my friend to taste this. 3 of these cocktails cost us £24 !!!
For a main course, I had the dish of the day which was a superb duck confit with a yummy mashed potatoe and spinash. We had a bottle of Bordeaux "2004 Château Pey de la Tour, Bordeaux Supérieur" with a reasonable price of £30 (which you can find in Waitrose for £8). We didn't have anough space for dessert but I have finished my meal with an expresso and a digestive drink "Mirabelle".

I thought the service was good even though it took a while to get my cocktail in the beginning. The décor of the room was simple and neutral.

The bill came to £45 per head with 4 people but we drank cocktails, wine and digestive. So not surprise here. Alcohol is always expensive in London. All in all, a good gastro pub in Mayfair.

Been there #17 Yauatcha


Yauatcha
15 Broadwick Street, London, W1F 0DL

Last night, I had another nice dinner at the famous Asian London eatery Yauatcha (opened in 2004 by Alan Yau, the owner of Busaba and Hakkasan). The restaurant earned a 1 Michelin * in 2005.

The food is still superb with exquisite dim sums from pork buns, spare ribs, mango rolls, crispy duck rolls, Singapore Noodles, Mini Pak Choi and so on.
This time, I was innovative enough to try a new dim sum - the chicken feet - quite strange texture in your mouth. Didn't like those feet to be honest.

Service is still very quick, efficient and friendly. The damage per head came at £30 per head.

I would recommend to go on Sunday evening as it is less crowded. Lower ground floor is still my favourite.

Been there #18 Royal China Fulham


If you fancy some Chinese food in a full service restaurant with original dishes, Royal China on Fulham Road is a place to go. This restaurant is fairly new and has quite a number of seats to accommodate quiet week days and busy weekends. The service is good, fast and helpful. The a la carte menu is rather complex but organized in a way that you can find what you want.

Last week, I have tried as a starter the soft shell crab which was delicious with some chili sauce. As a main course, I couldn’t resist to try the Royal Fish pictured on the menu. This is basically fillets of Dover sole with celery and asparagus with the whole fish (without fillets) standing on your plate. This was very nice indeed. Good portion and nice flavors.

The meal with one bottle of water, one glass of wine and one beer came to a price of £35 per person. Not bad considering how pricey the Dover sole is in restaurants nowadays.

Been There #19 Cha Cha Moon

Cha Cha Moon
15 - 21 Ganton Street, London, W1F 9BN

Cha Cha Moon is an Asian restaurant in Central London closed to Carnaby Street. This is the latest invention from the serial restaurant entrepreneur Alan Yau, founder of Wagamama, Busaba Eathai and Michelin star restaurants Hakkasan and Yautcha.

Cha Cha Moon was opened only last month and you can see by the queue to get in that the buzz has been strong with Londoners and tourists around the word. The restaurant is very much like Wagamama seating plan style where waiters sit you down on your bench on a shared long table with other people. Don't expect to eat there for hours but in less than 30min - 1 hour. The kitchen is semi open protected by glass windows and you can see how the food is preparing whilst you are waiting to have seats available. The menu has some classics like crispy duck and Singapore Noodles. I have tried the excellent crispy duck with noodles + the spicy Cod noodles. All courses are priced at £3.5 which is a real bargain for London. I am not sure if this pricing is here to stay but I will definitely encourage you you try Cha Cha. I was not very inspired by the menu though. I think there is nothing much to discover. But you are there for the food you already know and enjoy a quick meal with your friends or on your own with a book.

Been There #20 Galvin Bistro de Luxe



Galvin Bistrot de Luxe
66 Baker Street, London, W1U 7DJ

Last weekend, I was invited by a friend of mine to try a French restaurant called Galvin Bistrot de Luxe on Baker Street managed by the Galvin Brothers.

It's always a bit difficult to be objective about what you eat on a Sunday lunch if you had a a rather late night on Saturday.But I was really looking forward to eat some French food. So I gave it a try with the Fish Soup with its garlic red creamy sauce called "Rouille" and its croutons. The Fish Soup was really one of the best I have eaten in a restaurant. Plenty of flavour and the texture was perfect (in between soup and consommé). Then have indulge myself with a classic - the famous Duck Confit with its salad and mash potatoes. Again , Duck Confit was of good quality and cooked very nicely. Mashed Potatoes was so delicious. Last time I have tasted mashed potatoes like that was at l'Atelier de Robuchon in Paris (the inspiration comes from la Purée Robuchon for sure). Finally, my stomach couldn't handle a dessert so I finished my meal with ice cream sorbets. The meal cost us aroudn £40 per person with a a bottle of red wine. I will come back again to try other dishes. I highly recommend this Bistrot on the evening to taste some inspired French classic courses (have a try at the Calf Liver of Roasted Veal Brains).

Been there #21 Le Cercle


1 Wibraham Place, London, SW1X 9AE

Le Cercle is one of the sister restaurant of Club Gascon. Located in the privileged district of Sloane Square in London, the restaurant is quite hard to find and the entrance is very discreet.

When you enter, a receptionist is here to take your through your table and take your coat. You walk down the stairs and you find on your right a sitting - waiting area very nicely decorated and intimate. Then further down, you discover the main restaurant room with 3 semi-private boxes below the wine cellar. The décor of the restaurant is really thought through and the cellar quite magnificent. Music background (taken from Hotel Costes CDs) makes the room a place to enjoy your food with your partner or friends.

What about the food then?

The menu is based on small portions that you usually share in the middle of the table – similar to tapas – but you can also take 3 portions for yourself (which is what we did). The inspiration of the menu is very much French…rightly so because the founders of the restaurant are from South West of France (ah, le Sud Ouest! I miss you). You have a selection of 30 dishes to choose from. All very much original and tempting. But is it all good?

Before we make our choice, the waitress gives us some bread and butter. Bread is so hard that my friend almost broke her knife. For a French restaurant, I expect good quality and fresh bread. This time, the bread was definitely frozen and clearly of not good quality. I tell the waitress and she replaces by another set of bread. Same problem with the exception it’s just coming out the oven…Bless her.

I decide to go for red mullet with lemon, slowly cooked lamb and John Dory. The lamb is absolutely delicious and served in a little pot with vegetables and herbs giving out all the flavours mixed together. The meat is tender and nicely cooked. But fish is a total disappointment. Both fishes are complimented with this wasteful and horrible lemon curd (turd) that spoils the whole freshness and unique flavour of expensive fish like John Dory. I am so surprised that at this level of cooking, you can ruin fresh ingredients with an overwhelming dressing. Then my friends start to complain about the size of their dishes (besides the fact they are known small portions) because each dish still costs between £7 and £16. The foie gras apparently should have been left alone with bread (with a bigger portion). We drink a couple of good French red wine from Sud Ouest (bien sur) overly priced (compared to French retail prices).

Then we decide to finish the meal on a more positive note, the French Cheese board otherly called "Le Tour de France". We first ask the waitress what cheese selection do we get. She responds immediately that she doesn’t know and it is up to the chef to decide. What did you just say? I am sorry, who is the bloody customer here? You, the chef or me? I give up and let the chef decides…Luckily, the cheese board is really nice with some quality breads coming up with it (again, how can you fail to deliver good bread in the beginning and succeed in the end of the meal).

Time to go back home. We ask the bill and the truth is hard to take. The meal costs us around £75 per head. What a rip off…For the same price, I will come back to Club Gascon but certainly not to Le Cercle, unless they slash their prices or come up with better portions. Having said that, I am not sure they will discount their menu pricing, considering the restaurant was full on a Wednesday evening!

Been there #22 Tas

33 The Cut, Waterloo, London, SE1 8LF

Tas is one of these places that you hear from word of mouth and rightly so because a friend of mine took us there last Wednesday.

The evening was quite warm and thunderstorms were coming our way. The restaurant located not far away from Waterloo and minutes away from the famous Old Vic theater, was almost packed with people inside and outside on the terrace.

The place looked very lively and you could feel a strong team spirit behind the operations. Open kitchen, many waiters and nice food coming in and out around you. The food takes its origin from Turkey. Starters vary from Humus, Aubergine Puree, Smoked Salmon with Parsley (Tutsulu Samon) and more. I took for a main course a delicious steak of lamb with hot couscous. The lamb was cooked to perfection and the meat was really tender and nicely flavored with oregano. For drinks, we experienced a new world Malbec wine from Argentina priced at £25 a bottle. The staff is quick and very helpful when you ask questions regarding the menu. After two hours, our party of four was very satisfied with a bill of £25 per head. Definitely a restaurant to try if you are around Waterloo.

Been there #23 Chez Patrick

7 Stratford Road, London, W8 6RF

Chez Patrick is a small restaurant in Kensington on a very nice residential street called Stratford Street. The owner Patrick welcomes you as soon as you enter the restaurant and takes you to your table with a smile. We were surrounded by 5 tables from party of 6 to party of 1. This restaurant has definitely its loyal and frequent customers probably coming from the same living area. The menu is very simple and takes its roots from France with traditional starters like Salade Landaise (foie gras, ginners) or Goat Cheese Salad and main courses with a big focus on fish. Patrick told us the fish is wild and organic with the exception of the salmon. You can pick a fish course for about 15£ with the choice of Salmon, Hake, Seam Bream or Sea Bass plus a sauce. All dishes are served with spinach, potatoes and French Fries. Finally, we finish our meal with some nice dessert like the carpaccio of pineapple with salty toffee ice cream. To go with this meal, we took a £25 bottle of Chinon. The service is quick and efficient and Patrick is the typical French man who likes to tease his customers (even French like me). He definitely knows how to please his customers. For the “petite histoire”, Patrick used to work at Lou Pescadou in Earls Court.

Been there #24 - Bam-Bou


1 Percy Street, London, W1T 1DB

This is now a regular rendez-vous that we have with Bam-Bou every 2 years or so. I know this place since we arrived to live in London back in 2000. 2008, the place still lives to our expectations. Fantastic food with a fantastic décor a la Vietnamese-French style. We had a a table of four in a small room that can cater only 2 tables. The place is a Georgian town-house, and the restaurant has really used the space in order to place guests in different rooms on 3 different floors. You also have the possibility to book private rooms for business functions or birthdays. Menu has changed quite a bit since our last dinner at Bam-Bou in 2005. But innovation and multi-flavor dishes are still intact on your plates. However, we were disappointed by the size of some of the starters (eg. Prawn rolls). My main course was the Pan Fried Sea Bass with Fennel. This was absolutely delicious and well combined with some egg fried rice. My wife was looking forward for one of their signature dessert, pancakes rolls with chocolate filling and orange marmalade. Unfortunately, this dessert is not anymore on the menu. This is really shame, as this dessert was really unique. Service was quick and efficient. It lacks maybe of personality and more attention to tables. The bill came to £50 per person with beers and a bottle of wine. We will definitely come back in 2 years...

Been there #25 - Le Pain Quotidien London

Le Pain Quotidien
see website to all locations in London

I have known Le Pain Quotidien for about 5 years when I have tried one of their branches in Luxembourg on a Sunday afternoon. I can't remember when exactly Le Pain Quotidien arrived in London but one thing for sure, you can't miss the development of this restaurant chain across London. We have tried High Street Kensington on Young Street (we go there maybe once a month) and last Wednesday the outlet in South Kensington on Exhibition Road. The concept is very simple. The menu is based on home made bread, "pain quotidien" means daily bread. I like the Belgian chain restaurant (yes, it is not French !) because you can get a decent brunch with smoked salmon, a platter of cold meats (saucisson, copa, ham...), a choice of different salads like the one with a full ball of Mozzarella Buffala. You can also try Tartines made with wholewheat organic bread. The treat is when you order a basket of breads and you have several organic jams coming to your table like raspberry, chocolate, marmalade, vanilla, white chocolate and so on. Last Wednesday, I felt like having a large cheese board for my meal. I was however disappointed by the portion of the platter. Way too small and also some cuts in certain cheeses were to close to the "crust". I think they should improve this platter. You pay £9 for it (+service), so you must ensure quality is on the platter. Other than this, Le Pain Quotidien is fantastic and it had become our best local canteen where we want to share a brunch with friends on a Saturday morning. Usually the bill comes at £20 per head. so it also good value for money for London.

Been there #26 - Bel Canto London

1 Minster Court, Mark Lane, London, EC3R 7AA

3 weeks ago, I received a call on my cell phone telling me the good news about Bel Canto. The Parisian chain restaurant is coming to London. First of all, I have to say I was impressed by this call. I have tried Bel Canto in Paris near Hotel de Ville about 2 years ago. After all this time, the management have kept my cell phone number and also remembered that I live in London. Very impressive.

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We went to try Bel Canto last Friday evening after a hard working week. I was really looking forward to it, I needed to be entertained. We arrived at 8pm after wandering around the Monument tube station area to find the place. From the entrance door, you need to take an elevator which takes you down to the restaurant on a lower ground floor. Then you have a room where people take your coats and lead you to the huge restaurant room separated by a red curtain. We wait a bit before entering the restaurant as we hear Operia Arias sung live in the restaurant. Because this restaurant works because of the singers. Waiters and opera singers are on the same team. They serve courses on the table and they stop now and then to sing known or unknowns arias during your dinner. The acoustic of the room for live opera singing is very good. You really get the music to your ears. In the middle of the dinner, you have a surprise which I won't disclose for your benefits. Now Bel Canto is not just about live Opera singing. You also come for the food. Bel Canto has a set menu with a fixed price of £65 per person (+ 12.5% service charge). The menu gives you plenty of choice for starters and main courses. Food takes its inspiration from France and Italy. I decided to bring the Gallic dishes to our table. After a glass of champagne (charged at £11 per glass), we tried the casserole of snails and wild mushrooms. It was forgettable because of lack of flavors (the chef forgot the salt and could have added some herbs and a bit of garlic). For the main course, I gave a try to the Fillet of beef with pan fried foie gras. The beef was excellent, tender and cooked to perfection (which is "rare" for me). The foie gras however was way overcooked (it reminded me of chicken livers actually). My wife really enjoyed the "Pot au Feu" with quality meat on the plate. Finally for dessert, I took the Apple Souffle served with Calvados sorbet and nougatine. This was really one of the top dessert I have eaten in London restaurants. My wife and I enjoyed every minute of it. Singers came to talk to us and let us know about what they were singing (which opera, the story...), what they were doing in London. Staff is very nice and pays attention to you from the beginning to the end. I was surprised that in a big city like London, we didn't have this restaurant concept knowing the passion that Londoners have for Opera (see how difficult it is to secure seats at Covent Garden). Today, we have Bel Canto. And I am sure after some corrections in their recipes, this place will become famous among couples and also business dinners to impress clients or prospects. It is however quite expensive. We had a special offer because the restaurant has only opened 2 weeks ago. If we had to pay full price, the bill would have reached a whopping £120 per person...For this price, you can enjoy a Michelin star restaurant. This is where I have doubts whether people would pay this price for this restaurant. The future will tell us very soon. This is just the beginning for Bel Canto London.

Been there #27 - Ping Pong South Bank

Ping Pong South Bank
Festival Terrabce, Southbank Centre, Belvedere London, SE1 8XX

Ping Pong is one of the most popular dim sum restaurant chain with no less than 12 restaurants in London alone. I had to try one of these since I have really enjoyed dim sums in other restaurants like Yautcha or Hakkassan.

The place on Wednesday was busy on both floors. We waited no more than 30 mins to get a table of 4 and were enjoying some nice cocktails on the top floor. Seated at the table, you got a choice of plenty of dim sums to choose from. You just have to write down on a piece of paper how many of each dim sum you like to order. We picked about 20 dim sums, mostly all hot with a mix of pork, prawns, crab, chicken. The problem with dim sums is that some are generous, others are a just a joke. When they are all priced between 3 and 5£, in the end you can spend easily at least 20 pounds per person + drinks. I didn't find dim sums excellent and up to the price we paid. I was disappointed with some of the portions. And I found the place rather noisy and cold (we were by the single glaze windows).

Been There #28 Belgo


Belgo Centraal
50 Earlham Street, Covent Garden, London, WC2H 9LJ

If you fancy some moule-frites (meaning mussels and potato fries) Belgo Centraal is the place to go. While wandering the streets of Central London, we were looking for a cheap restaurant that could fit our hunger for the day.

After arriving at the restaurant, we waited 10 mins at the bar and then were offered a table of 4 in the main restaurant room. The busy restaurant on Saturday was lively and you could feel a great sense of organization with the restaurant staff. We ordered 4 portions of mussels "Marinieres" with fries and some delicious "trappist" beers made by monks in Belgium in Rochefort. We finished the meal with a couple of desserts with a "Pecheresse" beer (a beer lambic with peach flavor) The damage was only £78 for 4 people. This restaurant is really convenient and serves people very quickly. Not an ideal place for a romantic dinner but an excellent choice for group dinning or pre theatre dinner. One of my favourite cheap and good restaurants in London.

Been there #29 - Racine, Knightsbridge, London

Racine
239 Brompton Road, Kinghtsbridge, London, SW3 2EPBeen there...Logo

I can't remember how many times I have passed by this restaurant in the last 8 years I have been living in London. Whether, you're on your way to Harrods or wants to visit the Victoria & Albert Museum, Racine is really in a prime location on Brompton Road.

Once you enter the restaurant, you can feel that this restaurant lives on residential neighbours who want to enjoy some easy French cuisine in a very warm and relax atmosphere. The waiters are very nice and forthcoming always eager to help you.

The menu is full of classic French courses but remains simple to read. As a Frenchman, I wasn't particularly intrigued by something special that I wanted to try but the choice of starters and main courses is good. We started the meal with a glass of champagne and soon followed this with a plate of cold cured meats (jambon de pays, saucisson...). Obviously not so much about creativity and labor on the plate but that day I was dying for some French cold meat. Then for main course, I took the healthy Red Mullet with Jerusalem artichokes saffron creamy sauce with a glass of Chablis. This was really nice indeed and it makes me wonder why we don't find often these artichokes in the supermarket. We finished our meal with coffees. The bill came to £40 person with no surprise. This is quite usual for this kind of place in the most wealthiest district in London.

A good place to find classic French courses in a prime location with an acceptable bill in the end (excepted if you go crazy on the wine list)

Been there #30 - Yoshino, West End, London

13/20
Yoshino

Been there...Logo3-5 Picadilly Place, West End, London, W1J0DB

Japanese restaurants are blossoming everywhere in the West End that I even loose track on the ones I have tried and forgot to review on these pages. Probably the reason is because they all look the same and the food is basically similar to one restaurant to another.

This restaurant is minutes away from Picadilly Circus in a side street of Picadilly called Piccadilly Place. The restaurant serves customers on 2 floors and have a very clean clinical aspect when you get inside. The furniture and decor is very sober and bright white.

The menu has different options of sushi, shashimi and bento boxes. The usual stuff really. The waiter was quick to take our orders and food came very quickly on the table as well. Rightly so, because the last order is at 0930 pm.Sashimi and sushi were of good portions and reasonably priced. The bill came to £25 per person.

A good basic japanese restaurant in the most touristic area of London but nothing original though.

Been there #31 - Inamo, Soho, London

134-136 Wardour Street, Soho, London, W1F 8ZP

With some many restaurants available in London (TripAdvisor list more than 7,000), sometimes you just want to experience something really creative, new and you can remember for a long time. Well Inamo just did that for me.

Inamo is a fairly new restaurant in Soho busy district of London on Wardour Street where you can find many kinds of restaurants. Inamo building is black from the outside with the red Inamo signage. Once you get in, the room feels a bit dark but then you explore the room more and you understand why.

The restaurant has about 40/50 seats available and each table is white and serves as a touch screen menu where you can see all starters, main courses, order your food and even play battleship with your partner. The table is the main attraction in the restaurant and even though it looks a bit unsocial in the beginning because individuals want to discover this piece of technology by themselves, you start to share your experience with dinners. You can also change the ambiance on the table or play the random selection so you can table can show red roses or have green grass.

The food comes quickly (10min) after you order it with your touchpad screen projector on the table. Food is Asian fusion with black cod, delicious Wagyu beef (this is very tender Japanese beef massaged with beer), spring rolls and more. All the food that came in was nice and delicious in our mouths. Some portions were a bit small though (4 little scallops for 7£).

The bill came for £32 per person with starters, main courses, a bit of beer and desserts. The experience is really worth it and make sure you book a table (only for 1h30 dinning experience though) beforehand.

Been there (32) - Kazan - London



93-04 Wilton Road, London, SW1V 1DW


Turkish restaurants are not hard to find in London and often could assimilated with Kebabs restaurants. Each borough, each district has its own Kebab shop but few has an Ottoman restaurant. The ones that stand out are those who offer original dishes and quality mezze with a nice restaurant atmosphere.

This is what I found at Kazan located minutes away from Victoria train station. The restaurant is divided in 2 different rooms round tables, square tables and drinks only area. The menu suggests the usual mezze but also offers some nice main courses. I had a go at the mix seafood/fish course called “EMPERIAL SEAFOOD GUVECH“ with scallops, monkfish and king prawns. Scallops were of good size and fishes cooked at my taste with a nice tomato sauce and a bowl of fragrant rice. We had also a bottle of rosé (summer weather obliged). The bill came to £30 per head with 1 dessert and 3 coffees. Definitely worth a try.

Been there (33) - Arbutus - London


When I first heard about this restaurant, I forgot completely who was behind the kitchen. A weekend ago, I passed by the restaurant while having a touristy visit of the West End and stopped by the window to see that it was quite a busy restaurant for a Saturday lunch.

My wife and I went for a dinner at Arbutus on Saturday and couldn’t wait to taste the food from the former head chef and owner Anthony Demetre at Putney Bridge restaurant (closed now and replaced by the chain restaurant Thai Square). I guess the menu is changed frequently as we had the date on the menu. We opted both for a squid/mackerel burger as a starter and I have the famous Marseille fish course called “Bouillabaisse”.

The starter was absolutely lovely and full of fragrances coming from different herbs. The burger was rather original and very light. Then the bouillabaisse was served with on my right the pan with 3 different fishes and on my left a pot with the lobster soup + mayonnaise and garlic sauce. Then, there was an empty bowl where I could add the fish and the soup together at my convenience. To top it up, I also had some croutons. I was very impressed with this dish. Fish was cooked to the perfection and the soup so tasty.

We didn’t go for dessert and here’s the reason. The restaurant on Saturday night is so busy that you need to shout to your partner if you want to have a conversation. I had to say I am usually patient with the noise level in restaurant, but this was really unbearable. We had to leave the restaurant after only 1 hour 15 min. I couldn’t wait to get out even though the food was absolutely superb. I guess there is nothing the restaurant can do about. People have to shout when they speak in restaurant. I don’t know why but it’s a fact. The waiter acknowledged my complaint and said Sunday is quieter. Maybe I will return on Sunday then but definitely not on Saturday evening.

The Hotel Show - Season 3 coming up

I had some some good thinking about this. I'd like to give a try again on The Hotel Show. And yes I know it's along shot because it's been nearly a year I did make the last episode.

But recently I have been totally seduced by the idea again. Probably because talented people like Jason Calacanis make such a great show every week I thought why not me ?

It won't be a 2 hour show but no more than 10 min every week (some video sharing sites are still limiting to 10 min video like YouTube).

Hopefully it would be informative, enjoyable and somewhat provocative a bit. I will also shoot the video with some new portable equipment so I can make the show wherever and whenever I feel it could be appropriate.

Now, I would like to keep some rhythm in the show and maybe dedicate some sections that feature every week. What do you think of these ideas:


Story of the week (2 min)
Comment on a blog post found outside Hotel Blogs (2 min)
Review of an online travel startup (3 min)
Question of the week (2 min)

Any other ideas?
Any recommendations?
What would you like to see featuring on Hotel Show?

Discover the history of Sanctum Soho Hotel in London (thanks to BBC)


On Friday I watched on BBC1 for the first time an episode of Rock'n'Roll Hotel, a documentary on the development and opening of the luxury hotel Sanctum Soho Hotel in London. In March, Hotel Blogs covered the new opening.

This is a really a good programme to watch if you think about developping an ambitious hotel project. This covers the ups and downs of such a project with a massive £5.5M cost (check out the hilarious finance director during the programme).

All 3 episodes of the 2h15 hours film documentary are available on BBC website here (they might not be viewable if you are outside the UK).

HotelMap.com: simply the best customized London map on the market (forget the big guys!)


Last Friday I have spent a bit of time with Steven Potter from HotelMap.com (what a great domain name!), part of LondonTown.com to take me through their fantastic mapping solutions they bring to Venues and Even organizers.

In the heart of London Leicester Square, LondonTown has really what you need to get you the WOW factor when you enter their meeting room: big plasma screen, huge speakers with state of the art HIFI playing some lounge music and different Japanese collectors toys and a huge man sculpture.

Then comes Steven Potter who hands over his business card with no title on it. Who is he then? Find out at the end of the post...

So back to business...what HotelMap is doing than others don't? Who want to compete with the big guys like Google Maps, Virtual Earth and others when you try to make a great map.

Well the guys behind HotelMap - after careful consideration - decided to start a London map from scratch and employed designers to draw their own map that matters for their customers (essentially event organizers like Bafta).

The results are really really good. Not only do you get to see clearly the details of every street in London but more importantly you can see which hotels are available on a particular date and at what price these hotels are available thanks to direct contracts hotels have with LondonMap sister company LondonTown.

Step 1: you need a venue and its postcode. Let's say you have a concert at Royal Albert Hall and you need a hotel nearby.

Step 2: you can manually change the point of reference

Step 3: HotelMap is asking you if you are organizing the event at this venue

Step 4: Create your account to get the map or fill your credentials

Step 5: you get a unique URL to send the map to your guests, friends and so on

This is the map I created around Royal Albert Hall.

HotelMap asks you for check in and check out dates + occupancy and then you have all hotels available wit prices.


Note that the map takes almost the full screen of your desk top and you can navigate from it, change your hotels preferences on the right side (price, occupancy...) and on the left you can show different point of interests like Tube station, Car parks and so on. Also you can initiate a chat with a person on the left side if you have any questions (the service is available from 8am until 10pm. !!!)

As you would expect, you can book from the map in one click by just selecting one hotel available on the map and you open up a pop up box that takes you through LondonTown website.

I was really amazed by the details you can find on these maps and I think it is so easy that my great grand mother could use this. The London map was created by LondonMarketing team of 50 experts and it shows...

You can also notice that HotelMap doesn't feature any ads or sponsored links of any kind. The business model is more around the commission they will get if you make a hotel booking with their hotel partners. And not they don't take money upfront. You will pay your hotel bill at the check out with the hotel directly.

So if you have any friends, colleagues who get lost in London to find you, create a map for them!

Next stage would be maybe an application on iphone, blackberry?

After my 2 hours meeting with Steven, he takes me down to their reception and thank me for the meeting. I am asking him for how long he's with LondonTown. 18 years he responds. To which I say he's very loyal to this company and that it must treats him well. Big smile on his face and off I go.

I discovered by "googling" his name on the Internet that Steven is the owner and CEO of LondonMarketing/LondonTown/HotelMap!

Well done Steven. Next time we will meet to discover how you created your venture.

The Hotel Opening (1) - W Barcelona




This is a new weekly section of Hotel Blogs where we will feature interesting and innovative new hotel openings all around the world. This will be based on releases we receive but also on the amount of pictures/videos available to preview the hotel. Pictures and videos are worth much more than 1000 words on a hotel description.

So I couldn't imagine a better way to start this new serie of posts witht the W hotel opening in Barcelona on the 1st October.

I have checked their website and I could find a nightly rate on a Friday night at €283.55 (taxes included).

You can already book the hotel on Expedia or Booking but don't think you will get a better deal. There is rate parity (for now) with their website and these two online travel agents.

The hotel has built their Facebook page with more than 200 fans already. People talk about the hotel opening on Twitter and of course the hotel has their own Twitter account @W_BARCELONA.

Apparently this new opening in the luxury cool hip market will probably going to hurt established hotels like Hotel Arts. And you can see why on Google (see the sponsored link and the search)...cheeky marketing techniques!